Customer Reviews & Stories

Guaranteed Auto is a great establishment. They have an awesome staff with outstanding customer service and they did an excellent job repairing my vehicle when I was in a tough place. I strongly recommend going to them whether it be for repairs or for routine maintenance.

— Google Review

Guaranteed Auto is an awesome car shop. We have been going to them for 5 years. They never push for unnecessary work and are always honest and thorough. Highly recommend!

— Google Review

We went to Guaranteed for some work they did a really great job. They were low priced, quick, and professional. I really enjoyed going there.

— Google Review

Amazing customer service! They were so nice and helpful! Saved me from a possible back accident! I'll recommend to anyone !

— Google Review

I really, really appreciate these folks! They are honest, quick, respectful of women and they do quality work which they stand behind. You can trust these gentlemen to give you a fair price and use quality parts. Mike fixed my truck the first time, and Taz the second. Harry, Sam, Brian, Chuck and owner Paul are all so diligent in handling the repairs to my vehicle, and when I was stranded and had no way to get back to pick up the truck, Paul came and picked me up. They also offered a loaner vehicle when my vehicle had extended repairs and would be in the shop for a few days. You can be sure that you will be satisfied with repairs here. Excellent service, friendly staff who remember their customers by name. Truly mechanics you can count on! Krista G.

— Google Review

Amazing customer service! Isaac was incredible, he hurried to my location, was very friendly, and an amazing help! Very reasonable prices too! I highly recommend Isaac to anyone and will be sure to call for him if I'm in need again.

— Google Review

I highly recommend these guys. I take both my vehicles there and receive great service. They are honest and fairly priced. They don’t try sell me on services I don’t need. Working second shift I usually put high expectations to get my car done before work. Guess what? They usually get it done. I can drop my vehicle off in the morning and it’s done before I go to work. Where else can you go and find that kind customer service. They have a customer for life.

— Google Review

Amazing! The level of customer service not only exceeded my expectations, but exceeded the highest standard of customer service. Paul was exceptional. Taz and Dean you guys are great! I appreciated everything! Not only was my car fixed, but it was cleaned and I received a ride to and from work. Just amazing! Thank you to you all! Eunice

— Google Review

The staff and technicians were very helpful with my concerns about my car. I drive a older model Cadillac and it was showing it’s age especially with burning oil. Paul, Ike and Harry gave me options that made my decisiin easy. I definitely will come here for my car repairs.

— Google Review

Absolutely GREAT costumer service and attention to detail. Not only did they show me things that were flagged as "not-acceptable" to pass state inspection but also they showed me things I should consider for further down the road to look out for. As a visual person I greatly appreciated seeing what they were talking about instead of only having to take their word. Overall great experience and awesome service all around!

— Google Review

Excellent communication and customer service HUGE plus! Had a great experience, definitely my go to repair shop.

— Google Review

This experience was incredible. Came in for a state inspection before work and once it was my turn, it took at most 30 minutes. As soon as we came in they offered us snacks, drinks, even some cake another customer had brought in for the crew for being such great workers. Everybody is friendly and polite, perfectly exemplifying customer service. I live down in Portsmouth and I plan on coming up here for any further work on my car.

— Google Review

They were respectful clean shop I was in and out this is a great place for vehicle service this is my first time and I will b back

— Google User Review

Absolutely amazing service. Super professional staff and friendly environment. Was in and super quick. Google doesn’t have enough stars to show how good these guys are.

— Google User Review

They were quick and professional. Offered snacks and water. Completely nice. Thank you all!

— Google User Review

The entire team at Guaranteed Auto Services were friendly and super-knowledgeable. It is probably the best customer service I have experienced in a very long time. I highly recommend using them!

— Google User Review

Such a great experience! Got towed in by Ike over the weekend! God bless! Highly recommended and clean shop!

— Google User Review

Absolutely wonderful costumer service answered any questions I had and had an affordable price at the end

— Google User Review

Got my car calibrated. Very quick service and all the staff was very kind and respectful.

I never had a better vehicle experience in my life of owning a car. The service itself BEFORE I even had my car checked out had me wanting to give 5 star reviews. They will not make you pay for services that are not necessary. They will tell you exactly what is wrong and it will be 100% up to you what you want to take care of. No pressure!

This will be my go to place as long as I’m in Virginia. I wish the rep for mechanic places like this could spread because, just wow.

— Google User Review

Needed a speedometer calibration. Harry and his crew were polite and helpful. They were working on my car in less than 10 minutes.

Great people super helpful and fast!

I had to get my car calibrated and they got me in and out in less than 30 minutes fast service, and the Customer service was excellent

— Google User Review

Came in for a speedometer calibration on my 2015 Chrysler 200, they got me in and out within 25 mins. Very friendly staff, I felt like I was thoroughly welcomed in and taken care of. I highly recommend!

— Google User Review

Thanks for helping us out today. Save some money .

— Google User Review

Pulled in from on side of the road with flat tire. Completely helped me swap to spare tire.

— Google User Review

Very fast and affordable! I came in for a speedometer calibration and they were very professional and honest. Took care of me in no time!

— Google User Review

Cool guys! Thanks Ike

— Google User Review

Came for speedometer calibrations. Service department was fast and professional. I highly recommend.

— Google User Review

Couldn't have asked for a better experience, everyone was extremely helpful, quick and professional! Ike did a fantastic job and I will definitely be recommending this shop to everyone I know. 10/10 can't be beat!

— Google User Review

As a first time customer, Cindy made sure to pleasantly welcome me to the family. I really don’t know much about cars but she explained in detail what needed to be done and why it was important for my safety. Sam was great! Once my car was finished, he introduced himself as my mechanic, again explained what he did snd answered my questions. My overall experience was amazing, the atmosphere was energetic and I will be returning for all my car maintenance needs!

— Google User Review

It is clear to me that their main focus is trying to keep the customer happy. I recently had A diagnosis done and I opted to do the work myself. I found conflicting things and told them. They all wanted to help me in order to make me feel at ease and they offered to take another look at it to double check the diagnosis or my money back for misdiagnosis. I’m very happy with the amount of respect shown from Paul towards me throughout the ordeal. Thank you (updates to come)

— Google User Review

Absolute best auto shop around! Always friendly and courteous service. Thank you Sam for working so hard on my car. i am so grateful to this entire staff for looking out for me. Kept me informed on repairs every step of the way. Whatever your car needs, this is the place to go. And one more thing...Cindy, you're awesome! Thank you all!

— Google User Review

Saved my life… literally

— Google User Review

Awesome staff, they gave in detail of what they fixed and things to lookout for in the future. Every team member was exceptionally amazing

— Google User Review

Sure appreciate the boys at Guaranteed Auto! They love cars and I love them too!

— Google User Review

Clean shop!!!Got to love Ike! The world would be scary without Harry !

— Google User Review

Guaranteed Auto Service has great customer service! While visiting family in the Newport News area I wanted to schedule an appointment to get my fog light replaced. Called Guaranteed and they were able to squeeze me in the next day. Dropped my car off when they opened that morning and picked it back up around mid-day. The crew was very welcoming and did a great job with my service (included a courtesy wash).

— Yelp User Review

Came here for a speedometer cal....first time customer. Extremely fast, efficient and very friendly service.

— Facebook User Review

As we all know finding a good mechanic can be difficult. I was directed to Guaranteed Auto. I have had my vehicle serviced twice and I am have been happy with both my experiences. Cindy was very communicative as it related to what needed to be done. She provided realistic time lines for the return of my car. Everyone in the office is pleasant and very helpful. If you are in need a repair shop you can trust, this is the place for you!

— Facebook User Review