Customer Reviews & Stories

Guaranteed Auto is a great establishment. They have an awesome staff with outstanding customer service and they did an excellent job repairing my vehicle when I was in a tough place. I strongly recommend going to them whether it be for repairs or for routine maintenance.

— Google Review

Guaranteed Auto is an awesome car shop. We have been going to them for 5 years. They never push for unnecessary work and are always honest and thorough. Highly recommend!

— Google Review

We went to Guaranteed for some work they did a really great job. They were low priced, quick, and professional. I really enjoyed going there.

— Google Review

Amazing customer service! They were so nice and helpful! Saved me from a possible back accident! I'll recommend to anyone !

— Google Review

I really, really appreciate these folks! They are honest, quick, respectful of women and they do quality work which they stand behind. You can trust these gentlemen to give you a fair price and use quality parts. Mike fixed my truck the first time, and Taz the second. Harry, Sam, Brian, Chuck and owner Paul are all so diligent in handling the repairs to my vehicle, and when I was stranded and had no way to get back to pick up the truck, Paul came and picked me up. They also offered a loaner vehicle when my vehicle had extended repairs and would be in the shop for a few days. You can be sure that you will be satisfied with repairs here. Excellent service, friendly staff who remember their customers by name. Truly mechanics you can count on! Krista G.

— Google Review

Amazing customer service! Isaac was incredible, he hurried to my location, was very friendly, and an amazing help! Very reasonable prices too! I highly recommend Isaac to anyone and will be sure to call for him if I'm in need again.

— Google Review

I highly recommend these guys. I take both my vehicles there and receive great service. They are honest and fairly priced. They don’t try sell me on services I don’t need. Working second shift I usually put high expectations to get my car done before work. Guess what? They usually get it done. I can drop my vehicle off in the morning and it’s done before I go to work. Where else can you go and find that kind customer service. They have a customer for life.

— Google Review

Amazing! The level of customer service not only exceeded my expectations, but exceeded the highest standard of customer service. Paul was exceptional. Taz and Dean you guys are great! I appreciated everything! Not only was my car fixed, but it was cleaned and I received a ride to and from work. Just amazing! Thank you to you all! Eunice

— Google Review

The staff and technicians were very helpful with my concerns about my car. I drive a older model Cadillac and it was showing it’s age especially with burning oil. Paul, Ike and Harry gave me options that made my decisiin easy. I definitely will come here for my car repairs.

— Google Review

Absolutely GREAT costumer service and attention to detail. Not only did they show me things that were flagged as "not-acceptable" to pass state inspection but also they showed me things I should consider for further down the road to look out for. As a visual person I greatly appreciated seeing what they were talking about instead of only having to take their word. Overall great experience and awesome service all around!

— Google Review

Excellent communication and customer service HUGE plus! Had a great experience, definitely my go to repair shop.

— Google Review

This experience was incredible. Came in for a state inspection before work and once it was my turn, it took at most 30 minutes. As soon as we came in they offered us snacks, drinks, even some cake another customer had brought in for the crew for being such great workers. Everybody is friendly and polite, perfectly exemplifying customer service. I live down in Portsmouth and I plan on coming up here for any further work on my car.

— Google Review

They were respectful clean shop I was in and out this is a great place for vehicle service this is my first time and I will b back

— Google User Review

Absolutely amazing service. Super professional staff and friendly environment. Was in and super quick. Google doesn’t have enough stars to show how good these guys are.

— Google User Review

They were quick and professional. Offered snacks and water. Completely nice. Thank you all!

— Google User Review

The entire team at Guaranteed Auto Services were friendly and super-knowledgeable. It is probably the best customer service I have experienced in a very long time. I highly recommend using them!

— Google User Review

Such a great experience! Got towed in by Ike over the weekend! God bless! Highly recommended and clean shop!

— Google User Review

Absolutely wonderful costumer service answered any questions I had and had an affordable price at the end

— Google User Review

Got my car calibrated. Very quick service and all the staff was very kind and respectful.

I never had a better vehicle experience in my life of owning a car. The service itself BEFORE I even had my car checked out had me wanting to give 5 star reviews. They will not make you pay for services that are not necessary. They will tell you exactly what is wrong and it will be 100% up to you what you want to take care of. No pressure!

This will be my go to place as long as I’m in Virginia. I wish the rep for mechanic places like this could spread because, just wow.

— Google User Review

Needed a speedometer calibration. Harry and his crew were polite and helpful. They were working on my car in less than 10 minutes.

Great people super helpful and fast!

I had to get my car calibrated and they got me in and out in less than 30 minutes fast service, and the Customer service was excellent

— Google User Review

Came in for a speedometer calibration on my 2015 Chrysler 200, they got me in and out within 25 mins. Very friendly staff, I felt like I was thoroughly welcomed in and taken care of. I highly recommend!

— Google User Review

Thanks for helping us out today. Save some money .

— Google User Review

Pulled in from on side of the road with flat tire. Completely helped me swap to spare tire.

— Google User Review

Very fast and affordable! I came in for a speedometer calibration and they were very professional and honest. Took care of me in no time!

— Google User Review

Cool guys! Thanks Ike

— Google User Review

Came for speedometer calibrations. Service department was fast and professional. I highly recommend.

— Google User Review

Couldn't have asked for a better experience, everyone was extremely helpful, quick and professional! Ike did a fantastic job and I will definitely be recommending this shop to everyone I know. 10/10 can't be beat!

— Google User Review

As a first time customer, Cindy made sure to pleasantly welcome me to the family. I really don’t know much about cars but she explained in detail what needed to be done and why it was important for my safety. Sam was great! Once my car was finished, he introduced himself as my mechanic, again explained what he did snd answered my questions. My overall experience was amazing, the atmosphere was energetic and I will be returning for all my car maintenance needs!

— Google User Review

It is clear to me that their main focus is trying to keep the customer happy. I recently had A diagnosis done and I opted to do the work myself. I found conflicting things and told them. They all wanted to help me in order to make me feel at ease and they offered to take another look at it to double check the diagnosis or my money back for misdiagnosis. I’m very happy with the amount of respect shown from Paul towards me throughout the ordeal. Thank you (updates to come)

— Google User Review

Absolute best auto shop around! Always friendly and courteous service. Thank you Sam for working so hard on my car. i am so grateful to this entire staff for looking out for me. Kept me informed on repairs every step of the way. Whatever your car needs, this is the place to go. And one more thing...Cindy, you're awesome! Thank you all!

— Google User Review

Saved my life… literally

— Google User Review

Awesome staff, they gave in detail of what they fixed and things to lookout for in the future. Every team member was exceptionally amazing

— Google User Review

Sure appreciate the boys at Guaranteed Auto! They love cars and I love them too!

— Google User Review

Clean shop!!!Got to love Ike! The world would be scary without Harry !

— Google User Review

Guaranteed Auto Service has great customer service! While visiting family in the Newport News area I wanted to schedule an appointment to get my fog light replaced. Called Guaranteed and they were able to squeeze me in the next day. Dropped my car off when they opened that morning and picked it back up around mid-day. The crew was very welcoming and did a great job with my service (included a courtesy wash).

— Yelp User Review

Came here for a speedometer cal....first time customer. Extremely fast, efficient and very friendly service.

— Facebook User Review

As we all know finding a good mechanic can be difficult. I was directed to Guaranteed Auto. I have had my vehicle serviced twice and I am have been happy with both my experiences. Cindy was very communicative as it related to what needed to be done. She provided realistic time lines for the return of my car. Everyone in the office is pleasant and very helpful. If you are in need a repair shop you can trust, this is the place for you!

— Facebook User Review

Never been serviced by such an honest and stand-up crew. The entire experience was seamless and the guys are very easy to work with. These guys will take good care of you and your machine. Don't take a risk going to anyone else, the crew is professional and extremely qualified.

— Yelp User Review

Great and welcoming staff, had to come for a speedometer calibration for court.

Service was fast and right to the chase, no added gimmicks.

— Yelp User Review

Very convenient location and helpful staff. As a walk in my car was being driven into the garage before I sat down. I was in and out in less than an half hour

— Google User Review

This is where I take my car for any kind of maintenance or repairs. Sam worked hard and long hours to get my Toyota on the road. He is amazing!! I'm very thankful for him. Everyone that works there is awesome.

— Google User Review

Got my speedometer calibrated here for a speeding ticket I received. People were polite and willing to help /answer questions, service was quick, and I got some some complimentary snacks! (Temps were high outside). A very positive experience.

— Google User Review

The service here was quick and easy. The workers were all so kind and welcoming during our short wait. Teddy provided us with water and snacks, which was something I had never encountered before. They were awesome and I definitely recommend them for your next auto service!!

— Google User Review

Guaranteed Auto Service is a repair shop that I trust, after having a large repair done to my vehicle. Their staff, from the mechanics through their customer service personnel, is courteous and thoroughly professional. They kept me informed of the exact repair needed, and completed the repair is less than the anticipated time. They returned my car clean. After using other shops in the area, these are the folks I will be going to for future auto servicing needs.

— Google User Review

Well I was pleasantly surprised today! I first called to make an appointment to get my truck calibrated and was told it wasn't neccessary and I could walk-in anytime during business hours except between 12-1 and then I was told how long it would take to complete the service. As soon as I walked in I was greeted by TEAM GUARATNEED with all smiles and refreshments. They made me feel very comfortable. We had a few laughs, answered some questions, turned over my keys and service was completed in record time! Thanks guys!!!

— Google User Review

This place is a rare find. Truly fantastic. They helped diagnose my vehicle problem and got the issue taken care of quickly. Very polite, knowledgeable, welcoming and personable. Wish I wasn't moving soon since they would become my main auto place.

— Google User Review

Great service, efficient communication And fantastic customer service. Great customer support from beginning to end of the process. The team are really nice and go the extra mile at every stage. I would recommend them unreservedly.

— Google User Review

Outstanding shop. I was greeted immediately upon entering the facility and greeted with snacks! Who doesn’t love snacks?!? I had my vehicles speedometer calibrated and certified and was out in less than 30 minutes. Thanks for first rate service!

— Google User Review

Very reasonable fast and friendly to work with. One of if not the most polite auto specialists I have ever dealt with. Even asked how my father in law was recovering after his accident. It's not common to run across customer service like this in this day and age. Thanks again!

— Google User Review

Excellent and efficient service delivered by all the staff at Guaranteed Auto Service! Friendly, honest, and more than competent… I highly recommend them!!

— Google User Review

Outstanding and friendly staff. I went in for a speedometer calibration. Automatically Ike approached me for help and offered snacks and drinks while waiting. Great experience. I highly recommend this place for your calibration. It took less than 10 minutes for the whole process.

— Google User Review

I walked in and immediately was greeted by the entire office staff. I went in for a speed calibration and service was helped quickly. Please do business with this company, very great experience.

— Google User Review

they were great! super fast and convenient

— Google User Review

This was my first time at the shop. I’m from out of state and knew nothing about the place. It ended up being a great experience despite the condition of my car. The staff was polite, and the customer service was outstanding. Harry is very knowledgeable and clearly communicated what needed to be done, why, and the cost. Appreciated the convenience of having someone pick me up and bring me to the shop after the repairs were finished. I also loved the extra thoughtfulness of the snacks and water upon arrival and their Thank You card that I found on my dashboard. Highly recommended.

— Google User Review

So after two attempts of getting my headlight bulbs replaced, the stars aligned with great certainty that Guaranteed Auto Services would be the perfect shop for me and my auto repair needs. Let me just start off by saying the 5 stars that you see on Google Review Board doesn't even do this shop or staff justice for how wonderful they really are...professional, friendly, service-oriented, fairly priced service; just all around good hearted human beings. Simply a joy to be around. It feels like you are taking your car to your best friend's shop. Come out and see for yourself why a 5 star rating is nothing to turn a blind eye to, especially when it comes to the topsy, turvy world of car repair.

— Google User Review

In-N-Out for calibration very smooth. I will be back.

— Google User Review

I have been taking my vehicles to Guaranteed Auto for years. I recently took my 2001 F150 in for a state inspection this week. Their team found that my emergency brake pads inside the rear hubs had completely come loose from their factory epoxied back plates and needed to be replaced. I was appreciative that they found the problem before they seized up the wheels and left me stranded down the road. Paul(owner) dropped me off at my work place and picked me back up at the end of the day when the work was done so i didn't have to make arrangements to get a ride to pick up my truck. Cindy kept me updated throughout the day and explained everything that needed to be done to get me safely back on the road. Paul Barr has a professionally trained staff that has always been kind and personable to me. They treat their customers with respect and remember them by name. I would highly recommend them if you are in need of a reliable and honest automotive service facility in Newport News ....

— Google User Review

Bottom line: if you want a shop that does amazing quality work, communicates with you every step of the way, gives you fair prices, and is professional and friendly, come to guaranteed auto. They are a phenomenal shop that I will be bringing my vehicles to as long as we’re stationed here. My wife’s battery was having issues so they said drop it off in the morning and they’d take a look at it. They called me before noon to explain what needed to be done and the pricing for the estimated repairs and asked for my approval before beginning the work. The work was done before close of business and we had the car back by the end of the day. The owner and staff even stayed 15 minutes late as I fought tunnel traffic to pick up the car. They were so kind, accommodating, and genuine. Hard to find shops and people like this anymore that actually care about the customer and their work.

— Google User Review

They were good

— Goolge User Review

Quick service and fairly priced. Not to mention the excellent staff that were quite friendly.

— Google User Review

One of the best experiences I’ve had at an auto shop. Great people and great service. Thank you so much!!!

— Google User Review

Quick and easy, very kind people

— Google User Review

Very detailed and will definitely take care of you

— Google User Review

Unbelievable fast. I got right in! The customer service is second to none. Very professional place. Highly recommend.

— Google User Review

My family and I were on a road trip to the OBX and our car began to flash some overheating alerts. We pulled off and luckily found Harry and his team at Guaranteed Auto Service. They graciously offered us drinks and snacks while they inspected our vehicle. They provided expert service and superior customer service! I would recommend this business to anyone in the Newport News area or passing through that may have unexpected car trouble. They are top notch!

— Google User Review

The staff at Guaranteed Auto Services were extremely friendly and quick. Thank you for all of your help!!!

— Google User Review

Appreciate you today Ike! You saves the day!!

— Google User Review

Definitely top tier service clutch for they services

— Google User Review

The shop was really clean and the people are friendly I love being here and they’re very hospitable in my truck is running great

— Google User Review

Thanks Ike and Chucky! You guys rock 🎸 😃😄😄

— Google User Review

Nice guy, really clean truck, excellent service, highly recommend

— Google User Review

Very expedite service and excellent customer service with reasonable prices

— Google User Review

I went to the place to have a speedometer calibration test and the service was excellent. Staff were very pleasant and helpful. Very efficient. I highly recommend this place.

— Google User Review

Quick service and Very professional! Definitely gonna be back

— Google User Review

Amazing Service!

— Google User Review

We were having car trouble and 11 hours away from home. The staff was extremely caring about our situation. They were able to fix our Terrian and we made it home without any more problems. I can't say enough good about the service we received. They care about their customers. They go above and beyond. Thank-you!

— Google User Review

Quick fast and helpful service

— Google User Reviews

Amazing people, great service.

— Google User Review

I had a flat tire and they helped me get back on the road. Their staff is amazing and extremely helpful. I would recommend them to anyone. It was an amazing experience.

— Google User Review

Got a speedometer calibration and the service was amazing i was provided snacks for the wait and they were very efficient and kind to me I recommend comin here for any maintenance you wont have your time wasted.

— Google User Review

I would highly recommend Guaranteed Auto to everyone I know! The service is outstanding! The staff is great and Cindy is professional, courteous and friendly!!😃

— Google User Review

This place is great and the customer service is awesome! Everyone is very kind and they also support the troops! Got a good discount with them. Will be coming back anytime my car needs some fixing (:

— Google User Review

Great shop with a wonderfully kind staff. Always fair prices and accommodation. Highly recommended experience. If the thousand+ five star reviews didn’t convince you, your loss.

— Google User Review

Everyone is so friendly here customer service 100/10. Service is amazing, I came in and they started right away. Will definitely be coming back for any auto problems I have !

— Google User Review

The service here was wonderful! Everyone was very kind, helpful. I got my speedometer calibration done in about 10 minutes. I definitely recommend their services.

— Google User Review

Quick , friendly, professional, affordable

— Google User Review

Workers are very generous !

— Google User Review

Great Service, Friendly Staff. My overall experience in general was absolutely Amazing!!! Everyone was so polite and helpful. They really appreciate their customers!!

— Google User Review

I had a motorcycle inspected here, the staff was incredibly friendly and the process was fast I would recommend the shop to anyone.

— Google User Review

Very nice place and very good people just love the caring for customers

— Google User Review

Thanks for all your help today Ike!!!

— Google User Review

Service is great!!

— Google User Review

Very good customer service I took my 2018 mustang here and the employees were very friendly and professional. Highly recommend.

— Google User Review

Great people great service extremely dependable!

— Google User Review

Great customer service. Felt welcomed. And they performed quick efficient work

— Google User Review

Great customer service. Everyone was super friendly and helpful. Took my car in right away with no appointment needed. Harry is an amazing employee and very kind. Cold water and a snack was provided at no charge. Which was very generous on a hot day. Would recommend this shop to everyone!

— Google User Review

My name is Jeanne Kukucka 👏My name is Jeanne Kukucka 👏😇❤️ I have been dealing with Guaranteed auto for over 40 years I find them to be courteous polite and always do the job right they will give you a car if they have one to replace the car they are working on they also will give you a ride to work if they need to keep your car There is no place better than Guaranteed auto to do your auto repairs they are awesome they are a Christian-based business no just any more to say the end other than they are awesome😃✝️👍👏🙌

— Google User Review

I went to Guaranteed Auto Service because I needed my speedometer calibrated. I walked in with no appointment and they saw me immediately. The guys inside were very friendly and offered me free coffee, water, and snacks. I opened a water and the next thing I know my car is ready! I was out of there in 5 minutes. Thanks guys, see you next time!

— Google User Review

Excellent and fast service ! Thanks Sam :)

— Google User Review

Cindy was very helpful and easy to deal with. I wasn’t able to get my car towed within the time I was allowed and they didn’t charge me for storage even after I left my car there for 5 days. Very professional and helpful.

— Google User Review

Thanks guys for the great service! Ike Sam Teddy Chucky and Cindy! Best Auto shop in town!!! God bless Paul Barr

— Google User Review

Outstanding service. Very courteous and professional organization. Service personnel are great, and the run a very clean shop. Highly recommend!

— Google User Review

I came to get my car calibrated and the service is excellent! Harry is extremely helpful. High recommend!

— Google User Review

Friendly staff, in and out quickly👍🏼

— Google User Review

Speedometer test. Best service to get everything you need done to your car!! The best service great people very genuine and care for you!

— Google User Review

Fast, friendly, helpful! Complimentary Cookies and water while I waited.

— Google User Review

Staff was very hospitable, friendly and helpful answering questions. Very clean business. I received complimentary snack and water while waiting. 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ rating.

— Google User Review

Mr. Harry was great they washed my car for me after the service and got me a ride back home and updated me in a timely manner. Super Greatful for the whole crew’s service. THANK YOU GUYS!!

— Google User Review

fast service and first class staff!

— Google User Review