Guaranteed Auto Service Customer Reviews

Customer Reviews & Stories

Guaranteed Auto is a great establishment. They have an awesome staff with outstanding customer service and they did an excellent job repairing my vehicle when I was in a tough place. I strongly recommend going to them whether it be for repairs or for routine maintenance.

— Google Review

Guaranteed Auto is an awesome car shop. We have been going to them for 5 years. They never push for unnecessary work and are always honest and thorough. Highly recommend!

— Google Review

We went to Guaranteed for some work they did a really great job. They were low priced, quick, and professional. I really enjoyed going there.

— Google Review

Amazing customer service! They were so nice and helpful! Saved me from a possible back accident! I'll recommend to anyone !

— Google Review

I really, really appreciate these folks! They are honest, quick, respectful of women and they do quality work which they stand behind. You can trust these gentlemen to give you a fair price and use quality parts. Mike fixed my truck the first time, and Taz the second. Harry, Sam, Brian, Chuck and owner Paul are all so diligent in handling the repairs to my vehicle, and when I was stranded and had no way to get back to pick up the truck, Paul came and picked me up. They also offered a loaner vehicle when my vehicle had extended repairs and would be in the shop for a few days. You can be sure that you will be satisfied with repairs here. Excellent service, friendly staff who remember their customers by name. Truly mechanics you can count on! Krista G.

— Google Review

Amazing customer service! Isaac was incredible, he hurried to my location, was very friendly, and an amazing help! Very reasonable prices too! I highly recommend Isaac to anyone and will be sure to call for him if I'm in need again.

— Google Review

I highly recommend these guys. I take both my vehicles there and receive great service. They are honest and fairly priced. They don’t try sell me on services I don’t need. Working second shift I usually put high expectations to get my car done before work. Guess what? They usually get it done. I can drop my vehicle off in the morning and it’s done before I go to work. Where else can you go and find that kind customer service. They have a customer for life.

— Google Review

Amazing! The level of customer service not only exceeded my expectations, but exceeded the highest standard of customer service. Paul was exceptional. Taz and Dean you guys are great! I appreciated everything! Not only was my car fixed, but it was cleaned and I received a ride to and from work. Just amazing! Thank you to you all! Eunice

— Google Review

The staff and technicians were very helpful with my concerns about my car. I drive a older model Cadillac and it was showing it’s age especially with burning oil. Paul, Ike and Harry gave me options that made my decisiin easy. I definitely will come here for my car repairs.

— Google Review

Absolutely GREAT costumer service and attention to detail. Not only did they show me things that were flagged as "not-acceptable" to pass state inspection but also they showed me things I should consider for further down the road to look out for. As a visual person I greatly appreciated seeing what they were talking about instead of only having to take their word. Overall great experience and awesome service all around!

— Google Review

Affiliations

ASE Logo Guaranteed Auto Service, Inc., Auto Repair, Newport News, VA ASA Logo NAPA Auto Care Logo