About Guaranteed Auto Service
We have been providing quality car care since 1981. We dedicate ourselves to keeping up with today's latest automotive technology so we can better service our customers. Customer service is a major part of why our customers use us for their vehicle needs. We take time to explain to each of our customers what their car needs are and the services that will be taking place. We are a NAPA Auto Care Center and provide national benefits along with our personal care.
Because Guaranteed Auto Service is a certified NAPA Auto Care Center, it enables us to provide the benefits of an established national entity, while maintaining the personal touch of a family owned & operated business. We at Guaranteed Auto open our doors each day with the understanding that your vehicle is a major investment, which is why we care for each customer's vehicle as if it were our own.
Great News – Great Awards
Guaranteed Auto recently received the "BLUE SEAL OF EXCELLENCE" award from the National Institute for Automotive Service Excellence (ASE). ASE was established in 1972 to improve the quality of automotive repair and service through education and certification. It helps the consumer by identifying qualified repair facilities employing knowledgeable technicians. Individuals are tested and earn certification. The BLUE SEAL takes it a step further by recognizing businesses that have over 75% of employees certified and also having someone certified in each service area. Guaranteed Auto received the "BLUE SEAL OF EXCELLENCE" in September. We are the only shop in Newport News and Hampton to have this honor.
Also, in September 2009, Guaranteed won the 2009 Daily Press Choice Award for Best Auto Service/Repair. Readers and our customers were given the chance to vote for their favorite area businesses. We want to thank you – our customers – for voting us the top shop.
Our Mission Statement
Guaranteed Auto Service is committed to providing our customers with high quality service at a fair price, performed by certified and trained technicians. We use quality parts and provide a solid warranty on all of our services. We take great pride in our reputation and maintain a high commitment of honesty, excellent quality and the highest ethical standards. Our goal is to give the public a positive view of the automotive industry, by not only providing the best service we can, but also educating them as well.
Code of Ethics
As a NAPA Auto Care Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge:
- To perform high quality diagnostic and repair service at a fair price using quality NAPA parts.
- To employ ASE certified technicians.
- To be dedicated to customer satisfaction.
- To exercise reasonable care for the customers property while in our possession.
- To obtain prior authorization and provide a price estimate for work performed.
- To provide a system for fair settlement of customer complaints should they occur.
- To maintain the highest standards of our profession.
- To uphold the integrity of all members of the NAPA Auto Care Program.
Our National NAPA Auto Care Warranty
We currently offer the NAPA Auto Care "Peace of Mind" Warranty, providing our customers with 12–months/12,000–miles of worry–free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 13,000 NAPA Auto Care locations across the country.
There's no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the ASE–certified automotive service and repair professionals at your local NAPA Auto Care Center. We stand behind our work with the NAPA Auto Care Peace of Mind Warranty.
- Included FREE with your qualifying repair or service work.
- Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles. That doubles to 24 months/24,000 miles if you use your NAPA VISA or NAPA Auto Care EasyPay Credit Card (applications available at participating locations).
- Honored nationwide by thousands of NAPA Auto Care Centers, so you're protected even when you travel.
All NAPA Auto Care Center locations are locally owned and operated. NAPA Auto Care is not a franchise, but a high standard in the automotive industry developed by NAPA more than 20 years ago. Because we meet or exceed NAPA's high standards – and have an outstanding reputation in your community – we can offer exclusive benefits like the NAPA Auto Care Peace of Mind Warranty to our customers.
Meet Our Crew
Becky Dove
Service Manager, Human Resources, Customer Relations
Becky has over 21 years in the Automotive Industry and is very knowledgeable in all aspects of this field.
Taz
A.S.E. Certified Technician
Taz is a State Inspector, and has over 35 years of experience and has been with Guaranteed Auto for more than 16 years.
Scotty
A.S.E. Certified Technician
State Inspector, over 25 years of experience in Automobile Service.
Kirk
A.S.E. Certified Technician
Kirk has over 15 years of experience in Automobile Service as well as experience doing Harley Davidson and cycle repairs.
Kent
A.S.E. Certified Tech
Kent has 11 years of Automobile Service experience.
Glen
Certified Tow & Recovery
Glen has several years of experience with Towing and Recovery.
John Verhine
General Manager
John is an A.S.E. Certified Master Technician, an A.S.E. Certified Service Adviser, a State Inspector, is a Certified Master Technician with all Chrysler Products, and has an A.S.E. Class 1 Certification.
Paul & Bryan Barr - Father and Son
Paul Barr
Owner
A.S.E. Technician for over twenty five years.
Bryan Barr
Certified in Towing & Recovery & Transport
Bryan is certified in Towing and Recovery and Transport, soon to be certified in State Inspection. Since an early age he has been raised in pursuit of automotive excellence... Just like his father!
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